Re: Microsoft Wireless Mouse 5000 - Not Working. It works similar to Bluetooth, but each pair has a dedicated frequency. Usually either pressing the tiny switch where the 'dongle' lives when not in use, or re-plugging the dongle into a USB socket connects/resets it. Unfortunately, because the units are 'paired', you can't try a different mouse In this regard, we recommend trying to perform the following troubleshooting steps to see if the issue resolves. 1. Go to System Preferences > right click on TrackballWorks > remove and also remove KensingtonWorks software. 2. Open Finder in the computer 3. Click on “Go” in the menu bar on the top 4. If you are having issues with your wireless mouse not functioning properly, watch this video to learn a few ways in which you can potentially fix your mouse Same thing happened here. I went to the "Mouse" section of the control panel and set the pointer options to "display pointer trails" and suddenly everything was back to working. To negate the annoying trails, set the trail display slider to "short". This is obviously a work-around and not a solution. See more videos:How To Fix USB Mouse N If you’re on Windows operating system,and you’re getting the Wireless Mouse not working issue on laptop, fix it here.- If your device stops responding, confirm that the USB receiver is working properly. The steps below will help to identify if the issue is related to the USB receiver: Open Device Manager and make sure your product is listed. If the receiver is plugged into a USB hub or extender, try plugging it into a port directly on the computer .

wireless mouse dongle not working